Tom Spadea will be appearing on a panel for this CFE course at IFA on 2/26. Learn more about the course, Tom’s panel & the registration below.
Course Details
- February 26th – 9:00am – 5:00pm
- 7 CFE Education Credits
- Member: $699.00 / Non-Member: $899.00
Providing effective field support is one of the most important, and expensive, services provided by a franchisor. It is also the key to building a network of engaged and profitable franchisees. However, the field consultant role is complex and demanding, requiring the ability to build trusted adviser status, drive performance and ensure compliance to brand standards. The ongoing training and development of field consultants is essential. This highly practical workshop will equip field consultants with proven techniques, tools, and processes to:
- Build and maintain high levels of trust and credibility
- Stay focused on the things that add value to franchisees
- Maintain high energy, keep organized and manage stress
- Get commitment and buy-in to new initiatives
- Improve the effectiveness of face-to-face and virtual meetings
- Coach franchisees to achieve higher levels of performance
- Deal with conflict and difficult interpersonal situations
The program will be dynamic with lots of opportunities to interact and learn from other participants supported by two panels of seasoned field consultants who will also share their insights and tips for success. Whether you are a seasoned operations manager, field consultant, or relatively new to franchising, you’ll find this workshop extremely useful and enjoyable.
Panel of Operations Support Leaders with Q&A
- 10:50am
- Host: Jeff Bevis, CFE, Founder & Former CEO Firstlight Home Care & Comfort Keepers
- Panelists: Tim Katsch, CFE, Coach-UP Worldwide; Tom Spadea, Esq., CFE, Legal Eagle Award Winner, Spadea Lignana Franchise Attorneys
- Description
- How to add value to franchisees and their business
- Common challenges in the role and how to address them
- Tips for getting everything done and hitting your KPI’s
